Costa Club Punta Arena - Todo Incluido Hotel Puerto Vallarta, Puerto Vallarta

My stay at the hotel was great! The rooms were spacious and an excellent deal for the price, very comfortable, and only the downside was backing onto the buffet kitchen. The service went out of their way to meet all our needs, with welcoming and friendly staff who addressed all our questions and requests. The location was perfect for our excursions, just a 10-minute walk to the Malecon Boardwalk, but there were some bugs in the room possibly due to the storm drain discharge. The dining experience was good with a variety of food, lots of fresh tropical fruit, and American dishes; however, there were bugs in the room due to the location. The facilities were clean and well-kept, and the staff was friendly and accommodating.

The hotel offered a nice view of pools and the ocean from the clean and nice rooms but needed attention to update the furniture, bathrooms, and flooring. The service was very friendly and attentive. The location was good for excursions but suffered from noisy disruptions. The dining experience ranged from American to luxurious, with various choices. The facilities were generally well-maintained.

The hotel offers comfortable beds in spotlessly clean rooms, but the unpleasant sewage-like smell makes it an unappealing choice for future stays. The service, from check-in to check-out, was notably rude and unhelpful. Despite these drawbacks, the location stands out as excellent for exploring the city on foot or by taxi.

I had a mixed experience at the hotel. The rooms, although spacious and clean with an ocean-facing terrace, were unfortunately noisy being close to the bar. The service was exceptional, particularly from Pablo, Benjamin, and the rest of the wait staff, despite some language barriers. The location was convenient for excursions but lacked sufficient cups and mugs. The dining options were decent with a variety of dishes but could improve the food quality. Overall, it was a stay with ups and downs.

I had a mixed experience at this hotel. The rooms were clean and had a view of the garden, but the noise from the service area could be disturbing early in the morning. The staff provided great service overall, with some exceptions. The location was excellent for exploring the city, but there were some issues that management didn't address. The dining options were good, especially the variety of food, but there were some drawbacks. The facilities were adequate for my needs.